Return Policy

We design our cleaning tools to make life easier, not more complicated. If something doesn’t feel right about your order, we’ll work with you to sort it out.

Our Returns 

You may request a return within 60 days of delivery.

To be eligible:

  • All original parts and packaging should be included
  • Proof of purchase is required

We reserve the right to decline returns that show heavy wear, damage caused by misuse, or missing components.

Starting a Return

Before sending anything back, please contact us first.

Email:service@clemyro.com
Phone: (+1) 8452070872

Include:

  • Your order number
  • A brief explanation of the issue
  • Photos if the item is damaged or defective

Once approved, we’ll provide return instructions.

Returns sent without prior approval may not be accepted.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, please contact us within 72 hours of delivery .

We may:

  • Issue a refund
  • Provide an alternative resolution

Our goal is to resolve issues quickly and fairly.

Refund Process

After we receive and inspect your return:

  • Approved refunds are issued to the original payment method
  • Processing time typically takes 5–10 business days depending on your bank or payment provider

Shipping fees are non-refundable unless the return is due to our error.

 If you haven't received your refund within 10 days, please contact our toll number: (+1) 8452070872

Non-Returnable Situations

We may not accept returns if:

  • The product has been heavily used
  • Items are missing original components
  • The return request falls outside the 60-day window

Exchanges

We do not process direct exchanges. If you need a different item, please return the original product (if eligible) and place a new order.

Our Philosophy

Cleaning tools are practical products. We believe return policies should be practical too — clear, fair, and straightforward. No complicated language. No unnecessary barriers.

If something isn’t right, reach out. We’re here to help.

Email: service@clemyro.com
Phone: (+1) 8452070872
Address: 235 S H St, Exeter, CA 93221, United States